How to Create Your Own Personalized Client Service Experience Plan

Use Our Content to Create a Digital Workshop + or Bootcamp + or Ecourse or Go Offline with it and Host a Weekend Workshop in a Gorgeous Location Using Our Materials to Teach Your Tribe!

We know you’re busy running your business and having a life, which is why you may still be struggling to package up your expertise into fabulous workshops, programs, classes, and ecourses that you can sell over and over again (and stop working so hard 1:1).

We’ve done all the hard work for you!

You don’t have to invest hours and hours of your own time into developing a workshop program, and you don’t have to pay thousands of dollars to hire people to help you. By investing in our low-cost coaching workshops you’ll save a ton of time, energy and money!

When you purchase a coaching workshop from us, you are buying the license that gives you permission to edit and customize the content in any way you like, put your business logo and name on it, and sell or give it away to your clients/customers/members.

Imagine How Fast Your Business Would Grow if You…

  • Host regular online workshops or classes (or make it exclusive by opening the doors for enrollment just few times a year)
  • Set up a year-long academy and use many of our workshops and content packages to deliver training to your clients
  • Package up your expertise + our content into ecourses that you sell over and over again
  • Develop a monthly group coaching program and then use our content + templates to create your curriculum
  • Host an in-person weekend workshop in a beautiful location using our materials to teach your tribe

 

Are you ready to save a ton of time + money and grow your business?

You’ll Get an Entire Workshop with 4 Training Modules + 4 Fast Action Plan Worksheets & Exercises + 4 Program Accelerator Checklists + 4 Sets of PowerPoint Slides

Now you can finally stop procrastinating and launch the workshop or ecourse you’ve been dreaming about!

When you purchase the license to our workshop, you’ll be able to develop and release a sparkly new ecourse or program in a matter of days (not months or years), and that means that you can start enrolling clients and accepting payments right away.

Our mission is to make it easy for coaches just like you to make an impact on the world and be of service to your tribe, in the most powerful and aligned way possible.

Here’s What’s Included in How to Create Your Own Personalized Client Service Experience Plan:

Module 1: Brand Check! How Are You Showing Up?

The client experience starts at the very beginning–when the prospect first stumbles across your brand. Module 1 will help you show your best side to your prospects, while still keepin’ it authentic. You’ll learn…

  • How to use your branding (including your copy and brand voice) to create consistency–and breed rock-solid trust.
  • The biggest branding mistake you don’t even realize you’re making (hint: it has everything to do with your audience!)
  • The magic number of social media platforms to focus on to position yourself as a trustworthy brand–and why this is so essential.
  • 10 social media faux pas to avoid like last week’s leftovers–and how personal and opinionated you should (or shouldn’t) get online.
  • One easy step you can take to improve your branding–with absolutely NO research or learning curves whatsoever!
  • 5 essential steps to create a powerful brand story–plus what experts like Selena Soo can teach you about owning your story

 

Take a Peek at all the Fabulous Content You’ll Get in Module 1:

Module 1: Training


Module 1: Fast Action Plan Worksheet & Exercise

Module 1: Program Accelerator Checklist

Module 1: PowerPoint Slides to Present Your Content Through Webinars, Classes, and Workshops


Module 2: Develop Your Brand’s Customer Experience Framework

It’s critical –especially as your team grows –to have procedures in place to ensure consistency. You never want your customers to feel as if others are treated better, receive preferential treatment, or enjoy discounts not available to all. Module 2 is all about establishing an SOP manual to help your team members handle even the stickiest situations and ensure all your business interactions get a five-star rating!

You’ll learn…

  • How to create a new client on boarding process that fosters loyalty–even before the first Discovery Call!
  • Create clearly-stated pricing, customer service, appointment and refund policies–that protect both you and your clients.
  • How to setup a foolproof scheduling system so clients can schedule, cancel and re-schedule appointments–without you lifting a finger!
  • Exactly how to easily deal with common questions and objections from potential and current clientsin a simple, streamlined way that all your team members can use.
  • The 6 necessary components of an SOP that actually works–plus best practices for writing procedures your people will actually follow.
  • How to train your team to “be you” and set clear expectations for team interactions with customersincluding how to handle public comments and complaints on social media.
  • How to make sure your dream team doesn’t turn into a nightmare!

 

Take a Peek at all the Fabulous Content You’ll Get in Module 2:

Module 2: Training

Module 2: Fast Action Plan Worksheet & Exercise

Module 2: Program Accelerator Checklist

Module 2: PowerPoint Slides to Present Your Content Through Webinars, Classes, and Workshops


Module 3: How Listening Can Help You Deliver an Epic Customer Experience

Do you have the listening skills to pay the bills? If you really want to make your clients, customers and subscribers feel special, you’ve gotta practice deep listening. Module 3 will teach you how to hone your listening skills like a boss. You’ll learn:

  • How to use active listening to get a huge boost in client loyalty, confidence and trust–as well as shining recommendations and testimonials from clients!
  • The one thing you’ll be tempted to do often that’s worse than not listening to your client in the first place–and how to stop yourself.
  • The top (and very real) reasons why good clients ghost you–and how to make sure it happens way less.
  • How to permanently step up your listening skills–and stop your clients from shopping around.
  • 3 expert ways to retain customer trust and loyalty over the long haul–even when dealing with uncomfortable issues.
  • Why surveys, feedback forms and questionnaires are your secret weapons when it comes to client experience–and how to use them to improve.
  • How to decide what customer communications you want to outsource–and which you should definitely handle yourself!

 

Take a Peek at all the Fabulous Content You’ll Get in Module 3:

Module 3: Training

Module 3: Fast Action Plan Worksheet & Exercise

Module 3: Program Accelerator Checklist

Module 3: PowerPoint Slides to Present Your Content Through Webinars, Classes, and Workshops

 

Module 4: How to Create Brand Loyalty

Want to attract and keep clients? Of course you do! Module 4 will teach you little-known ways to make over-delivery your default so you can build long-term customer loyalty. You’ll learn:

  • 5 fun and unique ways to inspire customer loyalty–and foster relationships with clients who will send new clients to you and sing your praises at every opportunity!
  • Why you shouldn’t try to be your client’s best friend–and what to do instead.
  • Why “keepin’ it real” is your best business strategy–and copying another coach will never make you money.
  • What your best clients and customers really want from you (this probably isn’t what you think!)
  • How to make 100% sure you get glowing, heartfelt testimonials–no matter what you actually sell!
  • 6 strategies to win over VIP clients easily–and create quality customers for life!
  • Why making an emotional connection with your customers can make or break your business–and how to do it the right way.
  • Why you need to show up as a person–not a brand–if you want to make a bigger impact!

 

Take a Peek at all the Fabulous Content You’ll Get in Module 4:

Module 4: Training


Module 4: Fast Action Worksheet & Exercise

Module 4: Program Accelerator Checklist

Module 4: PowerPoint Slides to Present Your Content Through Webinars, Classes, and Workshops

 

Plus, You’ll Also Get a Sales + Marketing Materials Kit to Help You Sell Your Workshop and Start Collecting Payments:

We want to make it super easy for you to promote your workshop and start collecting payments, which is why we’ve included tons of fabulous sales and marketing materials for you and your JV partners.

That’s right! You can share these sales materials with your JV partners so they can promote you too!

Here’s What’s Included in Your Sales + Marketing Materials Kit:

A great way to fill your workshop is by hosting a free webinar that sets the stage for you to show off your expertise, connect with your tribe, and be of service to them through amazing content – while also leading your clients to the conclusion that they want to work with you.

We’ve made it easy for you to host your own webinar that provides value and helps you enroll clients in your workshop.

  • Webinar Script: “5 Ways to Wow Your Customers + Create a Loyal Following Without Spending a Dime”
  • Webinar Registration Copy that includes a description and bullet points for your webinar you can copy + paste to your own sign up page.
  • PowerPoint Slides for Your Webinar so you don’t have to start from scratch
  • Handout to Give Your Webinar Guests: “5 Ways to Wow Your Customers + Create a Loyal Following Without Spending a Dime”

 

And we’ve got you covered when it comes to promoting your live webinar, the replay of your webinar, AND your workshop.

Just copy, paste, and edit the emails, social media posts, and blog posts/newsletter articles and start spreading the word about your sparkly new workshop!

  • 4 Emails to Promote Both Your Live Webinar and the Upsell to Your Program
    • Live Webinar Email Promo #1: Customer satisfaction can make or break you… (344 words)
    • Live Webinar Email Promo #2: Build likeability + trust the easy way… (314 words)
    • Program Email Promo #1: How are you wowing clients? Here’s what works… (359 words)
    • Program Email Promo #2: Plan to take action! (349 words)
  • 10 Social Media Posts to Promote Your Program on Facebook, Twitter, Google+, etc.
  • 5 Blog Posts / Newsletter Articles to Promote Your Program
    • Add VIP Days Into Your Schedule for Quick Results (656 words)
    • Keep Your Business Organized with a CRM Program (626 words)
    • Spread Kindness to Ensure Loyalty…From Team Members to Clients (639 words)
    • Are Your Clients Happy? How to Measure Client Satisfaction (639 words)
    • 5 Tips for Being a Better Listener for Your Coaching Clients (573 words)

 

But we don’t stop there…we’re also giving you sales page copy that you can copy, paste, and edit and use to sell your workshop (no more paying a copywriter thousands of dollars to do this for you!).

Take a Peek at all the Fabulous Sales and Marketing Materials Included in Your Kit:

Promotional Emails, Blog Posts, Social Media Posts

Webinar Script: “5 Ways to Wow Your Customers + Create a Loyal Following Without Spending a Dime”

Webinar Registration Copy

Webinar PowerPoint Slides

Handout to Give Your Webinar Guests: “5 Ways to Wow Your Customers + Create a Loyal Following Without Spending a Dime”

Sales Page Copy to Help You Sell Your Workshop

 

 

Get This Coaching Workshop and Get Instant Access to All This:

  • 4 Training Modules (35 pages, 8703 words)
    • Module 1: Brand Check! How Are You Showing Up?
    • Module 2: Develop Your Brand’s Customer Experience Framework
    • Module 3: How Listening Can Help You Deliver an Epic Customer Experience
    • Module 4: How to Create Brand Loyalty
  • 4 Fast Action Plan Worksheets & Exercises (26 pages)
  • 4 Program Accelerator Checklists (19 pages)
  • 4 Sets of PowerPoint Slides to Create Your Inspiring Webinars or Videos (86 slides)
  • 4 Emails to Promote Both Your Live Webinar and the Replay of Your Webinar
    • Live Webinar Email Promo #1: Customer satisfaction can make or break you… (344 words)
    • Live Webinar Email Promo #2: Build likeability + trust the easy way… (314 words)
    • Program Email Promo #1: How are you wowing clients? Here’s what works… (359 words)
    • Program Email Promo #2: Plan to take action! (349 words)
  • 10 Social Media Posts to Promote Your Program on Facebook, Twitter, Google+, etc.
  • 5 Blog Posts / Newsletter Articles to Promote Your Program
    • Add VIP Days Into Your Schedule for Quick Results (656 words)
    • Keep Your Business Organized with a CRM Program (626 words)
    • Spread Kindness to Ensure Loyalty…From Team Members to Clients (639 words)
    • Are Your Clients Happy? How to Measure Client Satisfaction (639 words)
    • 5 Tips for Being a Better Listener for Your Coaching Clients (573 words)
  • Webinar Registration Copy that includes a description and bullet points for your webinar you can copy + paste to your own sign up page.
  • Webinar Script: 5 Steps to a Stress-Free Business (20 pages)
  • Webinar PowerPoint Slides (48 slides)
  • Handout to Give Your Webinar Guests: “5 Ways to Wow Your Customers + Create a Loyal Following Without Spending a Dime” (3 pages)
  • Sales Page Copy to Help You Sell Your Workshop