Tough Talks Kit: 10 Done-for-You Letters to Help You Manage Difficult Client Situations with Ease

In all coaching relationships there comes a time when you have to have the tough talks with your clients…

Sometimes coaching is easy and fun. Everything is effortless and natural and you don’t have a care in the world. 

But then there are other times when it’s not.

  • A client might be overstepping their boundaries, not respecting your time, and you don’t quite know how to handle it. You’re starting to resent the client and you know you need to deal with it, but you keep putting it off.
  • A client writes to notify you they’re cancelling their coaching. You thought everything was going great. You want to know why they cancelled and possibly recover the client, but you aren’t sure quite how to ask without it sounding personal.
  • A potential client (perhaps someone you’ve met in person) express interest in working with you. They either aren’t ready yet or you know they’re not going to be a good fit. What do you say?
  • A client misses an appointment… again. You sit down to write an email to him, but you’re too frustrated to get the words right.
  • You knew that you never should have agreed to work with that client. You felt it when you did your intake call, but you needed the money so you decided to work with her anyway. Of course your gut was right and now you need to fire her. What do you say?

 

Here are the 10 Letters You’ll Get in this Kit:

You will receive the following 10 documents in .doc version so that you can add your logo and customize them for your own use in working with your clients.

  • Monthly Rate Increase Letter/Email. Letter to clients letting them know that you are increasing your monthly rates.
  • Client Boundaries Letter/Email. Letter to send to your clients when they overstep your boundaries outside of agreed upon contract.
  • Problem Clients Termination Letter/Email. Letter to send to clients who you no longer want to wok with for whatever reason.
  • Cancellation Recovery Letter/Email. Letter to send to your client asking for feedback on why they cancelled and if there’s a way that you can continue working with each other.
  • New Client Refusal Letter/Email (Refer to Your Other Programs). Letter to send to people who want to work with you but they’re not ready for 1:1 coaching. This letter will help you refer them to your other programs, such as group coaching, or your book, or digital product.
  • Client Missed Appointment Letter/Email. Letter to send to clients who schedule a call and then don’t show up for it.
  • Clients Who Waste Your Time Termination Letter/Email. Letter to send to clients who are not showing up to do the work and they’re not making progress.
  • Refund Refusal Letters/Email (Credit Card). Letter to send to your client after a client signs a contract for services and then changes their mind and requests a refund, or initiates a charge-back on payment.
  • New Client Refusal Letter/Email (Refer to Another Coach). Letter to send to people who want to work with you 1:1 but they are not a good fit for you. This letter will help you to refer them to someone else.
  • Refund Refusal Letters/Emails (PayPal). Letter to send to your client after a client signs a contract for services and then changes their mind and requests a refund, or initiates a dispute on payment.

 

Get this Kit Now for Only $37!

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Here are a Few Examples of What You’ll Get:

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Get this Kit Now for Only $37!

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What can you do with the forms in this kit?

  • Use them in your own coaching business to help you deal with those difficult conversations professionally.
  • If you teach business owners how to become coaches, then include some of these in a bundle with your own program. It’s ok. We don’t mind.
  • Create some training about how to become a better, happier coach and bundle these forms as an upsell to your program.